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Models did not receive treatment and are for illustrative purposes only.

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FAQ

    Registration & Account Details

    If you need to change or edit any of your account details, for example your shipping address, you will need to contact Customer Services on UKCustomerServices@Allergan.com or 0808 238 1500.

    To understand who your Account Manager is, drop us an email at spark@allergan.com or call our Customer Services Team on 0808 238 1500.

    For Allergan Aesthetics enquiries:

    Email: UKCustomerServices@Allergan.com

    UK Phone: 0808 238 1500 (Option 1)

     

    For Coolsculpting® enquiries:

    Email: coolsculpting.intlsupport@allergan.com

    Phone: 0808 238 1500 (Option 2)

    Please contact our Customer Services Team on UKCustomerServices@Allergan.com or 0808 238 1500.

    If you are new to Aesthetics, or new to Allergan, please email us directly at spark@allergan.com or call our Customer Services Team on 0808 238 1500. You can also book in some time with one of our Virtual Product Specialists  once your account has been approved.

    Approving your account should usually take no longer than two business days. AA Access is for UK Healthcare Professionals only, so if we have any questions concerning the verification of your account, we will be in touch via the email address or phone number you have provided. If you have any questions, please contact us on spark@allergan.com or 0808 238 1500.

    Yes, AA Access is a comprehensive digital website that contains promotional materials available to UK healthcare professionals only. Allergan supports training of appropriately qualified healthcare professionals. We define this as individuals who hold a recognised and valid Medical Doctor, Dental Surgery or Human Nursing qualification, allowing them to practice independently as a Doctor, Dentist or Nurse in the UK.

    AA Access is currently only for UK Healthcare Professionals.

    Product Ordering

    Contact Customer Services on UKCustomerServices@Allergan.com or 0808 238 1500 who will provide a registration link for you to open an 'Allergan Direct' account to enable online ordering.

    product ordering

    Orders can be made by phone, email or via our online portal ‘Allergan Direct’.

    Contact Customer Services to provide a link to create an account to enable web orders.

    product ordering

    General Information

    For general enquires about Allergan Aesthetic products, please contact Customer Service on 0808 238 1500.

    Please contact Customer Service on 0808 238 1500 or email us at UKCustomerServices@Allergan.com.

    To understand who your Account Manager is, drop us an email at spark@allergan.com or call our Customer Services Team on 0808 238 1500.

    CoolNet® is our online Coolsculpting® Practice Portal for clinics with a Coolsculpting® machine. Access CoolNet® for information and resources, including training modules, marketing and patient materials.

    Spark by Allergan Aesthetics is an educational website that contains promotional materials available to UK healthcare professionals only. Allergan supports training of appropriately qualified healthcare professionals. We define this as individuals who hold a recognised and valid Medical Doctor, Dental Surgery or Human Nursing qualification, allowing them to practice independently as a Doctor, Dentist or Nurse in the UK.

    Adverse Events

    UK Reporting:

     

    Adverse events should be reported.

    Reporting forms and information can be found at https://yellowcard.mhra.gov.uk or via the MHRA Yellow Card app, available in the Google Play or Apple App Stores.

    Adverse events should also be reported to AbbVie on GBPV@abbvie.com.

     

    Adverse events for Juvéderm®/ HArmonyCaTM and SkinviveTM, contact should be reported to AbbVie on ProductSurveillance_EAME@allergan.com.

     

    Coolsculpting® adverse events should be reported to AbbVie on coolsculpting.intlsupport@allergan.com.

    juvederm

    Training & Education

    Developed in partnership with some of the most eminent specialists in their field, our curriculum encompasses the latest scientific and clinical education.

     

    Built on a foundation of working with healthcare professionals, the Allergan Medical Institute (AMI) is committed to continued engagement and long-term collaboration.

     

    Constantly innovating through services, content and programmes to deliver personalised learning formats, designed to advance knowledge and skills.

    The AMI Digital World provides access to evidence-based, expert-led, on-demand medical education. Our aim is to accelerate scientific knowledge and technical skills in the field of medical aesthetics. Explore the vast array of educational resources available to you as part of AMI.

    Yes, the Allergan Medical Institute's Digital World is for UK&I Healthcare Professionals only. This service is available for fully qualified members of the General Medical Council (GMC), General Dental Council (GDC - dentists only), and Nursing and Midwifery Council (NMC - fully qualified nurses and midwives only).

    Very basic computer skills are needed to join AMI Digital World. If you can create and login to your personal email account, you should have no issues navigating, viewing or attending live stream events. Furthermore, should you require assistance at any time, you can always contact us via supportamiuk@allergan.com.

    The Allergan Medical Institute's Digital World is for UK&I Healthcare Professionals only. This service is available for fully qualified members of the General Medical Council (GMC), General Dental Council (GDC - dentists only), and Nursing and Midwifery Council (NMC - fully qualified nurses and midwives only).

    AMI has been founded on three key pillars: professional development, trusted partnership and continued innovation. These pillars have ensured the program’s recognition and credibility in the field of medical aesthetics. AMI Digital World is an extension of the AMI promise and will continue to deliver world class medical education, standardise medical education and strengthen partnerships with AMI faculty 24/7 at no added cost.

    UK Customer Services

    Tel 0808 238 1500

    UKCustomerServices@Allergan.com

    Questions + Feedback

    Contact us here if you have a question for the AA Access team

    Adverse Events

    UK Reporting:

     

    Adverse events should be reported.

    Reporting forms and information can be found at https://yellowcard.mhra.gov.uk or via the MHRA Yellow Card app, available in the Google Play or Apple App Stores. Adverse events should also be reported to AbbVie on GBPV@abbvie.com.

     

    Adverse events for Juvéderm®, HArmonyCaTM and SkinviveTM should be reported to AbbVie on ProductSurveillance_EAME@allergan.com.

     

    Coolsculpting® adverse events should be reported to AbbVie on coolsculpting.intlsupport@allergan.com

    UK-AGNA-250195 | Sept 2025