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AA Access
Placing Orders: To place orders, contact our Customer Care Team at 011 031 1611/ 5090. Or email us at CS_SouthAfrica@abbvie.com
For assistance with stock or order issues, please email: CSQueries_SouthAfrica@abbvie.com
For any questions regarding your account, please contact the Accounts Department at 011 031 1643/ 5084 or email SAPayments@abbvie.com.
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© 2024 AbbVie. All rights reserved.
AMI, Allergan Medical Institute® and their designs are trademarks of Allergan, Inc., an AbbVie company.
AbbVie (Pty) Ltd, Reg. 2012/068113/07. Address: Building 7, Waterfall Corporate Campus, 74 Waterfall Drive, Midrand, 1685, South Africa. Tel: 011 031 1600. Date of Publication of this material: October 2025 ZA-AGNA-250061
Report Adverse Events:
1. PQC: ZAPQ@abbvie.com
2. AE: MEAPV@abbvie.com
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New customers can sign up for an account by visiting 'Join AA ACCESS'. Here you can enter your details and clinic practice information.
Our Customer Service team will verify your details and set up your account within a week.
If you need to change or edit any of your account details, please contact Customer Service via email: SAConcierge@Abbvie.com to support with any changes.
If you have forgotten your password, you can reset it by accessing the login portal and selecting 'Forgot Password'. If you cannot remember your login email, please contact Customer Service via email: SAConcierge@Abbvie.com
Pharmaceutical companies are legally required to collect and report any adverse events related to their products. Where a complication has arisen and an Allergan Aesthetics product is involved, it is important to report this event as quickly as possible.
Report Adverse Events:
1. PQC: ZAPQ@abbvie.com
2. AE: MEAPV@abbvie.com
For a product quality complaint (PQC) please send an email to: ZAPQ@abbvie.com
For general enquires about Allergan Aesthetic products, please contact Customer Service on 011 031 5090/1611 or email Customer Service SAConcierge@Abbvie.com
For medical enquiries regarding an Allergan Aesthetics product please email: medicalinfo.za@abbvie.com
Please submit a request to contact the Customer Service Team, who will book your call with a Product Specialist.
To become a customer, please speak with our Customer Service team on 011 031 5090/1611 or email Customer Service CSQueries_SouthAfrica@allergan.com, who will take your contact information and healthcare professional specialty.