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Adverse Events
Adverse events should be reported.
Reporting forms and information can be found at
- Botox and all other Pharma products: drugsafety.pv@abbvie.com
- Juvéderm and SkinVive: MedDeviceComplaintsAPAC@abbvie.com
- CoolSculpting: coolsculpting.apacsupport@allergan.com
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Registration, Account & Password
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New customers can sign up for an account by visiting 'Join AA ACCESS'. Here you can enter your details and clinic practice information.
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Our Customer Service team will verify your details and set up your account within a week.
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If you need to change or edit any of your account details, please contact Customer Service via email: SAConcierge@Abbvie.com to support with any changes.
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If you have forgotten your password, you can reset it by accessing the login portal and selecting 'Forgot Password'. If you cannot remember your login email, please contact Customer Service via email: SAConcierge@Abbvie.com
Adverse Events and Claims
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Pharmaceutical companies are legally required to collect and report any adverse events related to their products. Where a complication has arisen and an Allergan Aesthetics product is involved, it is important to report this event as quickly as possible.
Report Adverse Events:
1. PQC: ZAPQ@abbvie.com
2. AE: MEAPV@abbvie.com
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For a product quality complaint (PQC) please send an email to: ZAPQ@abbvie.com
Product/Education
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For general enquires about Allergan Aesthetic products, please contact Customer Service on 011 031 5090/1611 or email Customer Service SAConcierge@Abbvie.com
For medical enquiries regarding an Allergan Aesthetics product please email: medicalinfo.za@abbvie.com
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Please submit a request to contact the Customer Service Team, who will book your call with a Product Specialist.
Training and Commercial
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To become a customer, please speak with our Customer Service team on 011 031 5090/1611 or email Customer Service CSQueries_SouthAfrica@allergan.com, who will take your contact information and healthcare professional specialty.